Syncing is back up and running, but there are still a few bugs to work out. […] Please keep in mind that it may take some time for your heroes to appear, especially during busy periods.
On Dragon Age Keep and the reenabling of syncing. Read more details on how to sync your custom heroes, achievements, or rewards from DAO here: http://forum.bioware.com/topic/514993-updated-syncing-update-on-the-dragon-age-keep-bsn